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Explore the Salon OS CRM 360 workspace.
See how salon teams understand each client through appointments, purchases, preferences, notes, communications and actionable retention intelligence.
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Salon OS Demo
CRM 360
JD
JafferOwner
SM
VIP Client · Rebooking due
Sarah Mitchell
Client since 2022 · Preferred stylist: Elly
Client activity
Recent timeline
Colour & Cut completedJune 23 · Elly · CA$235
Colour formula saved. Cooler toner used.
Purchased Bodifying ShampooJune 23 · CA$42
Recommended after colour service.
Review request sentJune 24 · SMS automation
Delivered successfully.
Appointment booked onlineMay 18 · Colour & Cut
Booked from the client portal.
Salon AI
AIClient recommendations
Recommended next step
Offer Sarah a colour refresh appointment next Tuesday afternoon.
Preferences
Client profile details
- Preferred stylist
- Elly
- Preferred day
- Tuesday afternoon
- Colour preference
- Cooler tones
- Communication
- SMS
Upcoming opportunity
Next-best action
DateServiceStylistStatusValue
Jun 23, 2026Colour & CutEllyCompletedCA$235
May 12, 2026Women’s CutEllyCompletedCA$65
Mar 28, 2026Colour BalancingEllyCompletedCA$175
Feb 16, 2026Toner & BlowdryEllyCompletedCA$95
Bodifying ShampooJune 23 · Eufora
CA$42Bodifying ConditionerMarch 28 · Eufora
CA$44Kerasilk Recovery MaskJanuary 14 · Kerasilk
CA$58Colour formulaUpdated June 23 by Elly
Use cooler toner. Avoid excessive warmth around the face.
Service preferenceUpdated March 28
Prefers quiet appointments and Tuesday afternoons.
Retail opportunityAdded January 14
Interested in strengthening and hydration products.
Before
June 23 · Before colourAfter
June 23 · Finished resultDetail
March 28 · Colour detail
Client record
Add Note
Client communication
Send Message
Rebooking
Book Appointment
Client CRM